Terms and Conditions

These Terms and Conditions (“Agreement”) set forth the general terms and conditions of your use of the https://ealingtopstitch.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Ealing Top Stitch (“Ealing Top Stitch”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement. In that case, the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you disagree with any part of these terms, you must not accept this Agreement and may not access or use the Website or Services. By accessing and using the Website and Services, you confirm that you have read, understood, and agree to be bound by this Agreement. You acknowledge that this Agreement forms a legally binding contract between you and Ealing Top Stitch, even though it is in electronic form and not physically signed.

If you create an account on the Ealing Top Stitch website, you are solely responsible for maintaining the confidentiality and security of your account credentials. You accept full responsibility for all activities that occur under your account and any associated actions performed using your login details. We reserve the right—but are under no obligation—to review or monitor newly created accounts before allowing access to our services. Providing false or misleading information during the registration process may result in immediate suspension or permanent termination of your account. You agree to notify us immediately of any unauthorized access or suspected breach of security related to your account. Ealing Top Stitch shall not be held liable for any loss or damage arising from your failure to safeguard your account information or from unauthorized use by third parties. We reserve the right to suspend, restrict, or permanently delete your account at our discretion if we believe you have violated any part of this Agreement or engaged in behaviour that may harm our business reputation or community. If your account is removed for any of these reasons, you may be permanently barred from re-registering or accessing our Services. In such cases, we also reserve the right to block your email and IP address to prevent further misuse.

Ealing Top Stitch does not claim ownership of any data, content, materials, or information (“Content”) that you submit, upload, post, or store on the Website while using our Services. You retain full responsibility and ownership for the accuracy, quality, legality, integrity, and intellectual property rights of all such Content. You are solely responsible for ensuring that any Content you provide is lawful, does not infringe the rights of any third party, and is appropriate for use in connection with the Services. While we are not obligated to review or monitor user-submitted Content, we reserve the right to do so at our discretion. By using our Services, you grant Ealing Top Stitch a non-exclusive, royalty-free license to access, use, copy, transmit, display, store, and reformat your Content strictly as required to deliver and operate our Services. In addition, you grant us a license to use, reproduce, adapt, modify, publish, or distribute Content stored in your account for commercial, promotional, or marketing purposes, provided such use does not violate your privacy rights or breach applicable laws. We reserve the right, without obligation, to remove or refuse any Content that we, in our sole judgment, consider to be in violation of our policies or harmful to the Website, our reputation, or other users.

You agree to pay all fees or charges associated with your account in accordance with the pricing, billing terms, and conditions in effect at the time payment is due. All prices for services and products offered on the Ealing Top Stitch website are displayed clearly and may be updated at our sole discretion. Where applicable, Services may be offered on a free trial basis, with payment required only once the trial period has ended. You may be asked to enter billing information prior to the start of a trial; however, your card will not be charged until the trial expires, unless otherwise stated. If you subscribe to a service with auto-renewal, your account will be billed automatically at the renewal term you selected (e.g., monthly or annually), unless cancelled before the renewal date. All sensitive billing information is processed through an SSL-secured channel, encrypted and protected using digital signatures. We comply with current PCI-DSS vulnerability standards to maintain a secure transaction environment. Additionally, malware scans are conducted regularly to ensure the highest level of protection for our users. If we deem any transaction to be high-risk, we reserve the right to request further verification, such as a valid government-issued ID and a recent bank statement corresponding to the payment method used. We may update, modify, or discontinue any product or service offering, including pricing, at any time without prior notice. We also reserve the right to refuse or cancel any order at our discretion. This includes limiting or cancelling quantities purchased per customer, household, or order, particularly where multiple orders use the same account, billing address, or credit card. In the event we need to make changes to or cancel an order, we may attempt to notify you using the contact details provided at the time of purchase (e.g., email, billing address, or phone number).

At times, the Ealing Top Stitch website may contain typographical errors, inaccuracies, or omissions related to product details, pricing, promotions, availability, or offers. We reserve the right to correct any such errors, inaccuracies, or omissions, and to modify or update information, or cancel orders if any information on the Website or Services is found to be inaccurate — at any time and without prior notice, including after an order has been placed. We do not undertake any obligation to update, revise, or clarify information on the Website, including pricing details, unless legally required. The presence of a specific "last updated" date or similar indicator should not be interpreted to mean that all information has been revised or is up to date.

If you choose to enable, access, or use any third-party services through the Ealing Top Stitch website, please note that such services are governed solely by the terms and conditions of the respective third-party providers. We do not endorse, are not responsible or liable for, and make no representations regarding any third-party service — including (but not limited to) their content, business practices, data handling, or user interactions. You agree that your use of such third-party services is entirely at your own risk, and you irrevocably waive any claim against Ealing Top Stitch with respect to your access or use of those services. Ealing Top Stitch shall not be held liable for any loss, damage, or alleged harm resulting from your use of — or reliance upon — any third-party service, including their privacy practices, security measures, or operational reliability. In some cases, you may be required to create an account with or log in to these services separately via their own platforms. By enabling any third-party service through our Website, you expressly authorise Ealing Top Stitch to share any necessary data with that provider solely to facilitate the integration and delivery of the requested service.

Ealing Top Stitch is not responsible for any Content that resides on the Website or is submitted through our Services. You acknowledge that it is entirely your responsibility to maintain appropriate backups of your Content and data. We shall not be held liable for any loss, corruption, or deletion of Content, whether accidental or otherwise. Although we may, at our sole discretion and with no obligation, retain backups for internal purposes, we make no guarantees that such backups will include the data you may require or that it can be successfully restored. In rare cases, and under specific conditions, we may be able to restore Content deleted as of a particular backup date — however, this is not a guaranteed service and should not be relied upon as a substitute for your own backup practices.

During your use of the Ealing Top Stitch website and Services, you may engage in correspondence with, or participate in promotions offered by, third-party advertisers or sponsors displaying their products or services through our platform. Any such interaction — including any associated terms, conditions, warranties, or representations — is conducted solely between you and the third party involved. Ealing Top Stitch is not a party to these interactions and assumes no responsibility or liability for any correspondence, transactions, purchases, or promotional offers made between you and any advertiser, sponsor, or external party.

The Ealing Top Stitch website may contain links to external websites, applications, or other online resources. Unless explicitly stated, these links do not imply any approval, sponsorship, endorsement, or affiliation with the linked entities or their content. Your use of any third-party resource accessed through our Website is entirely at your own risk. Some links on the Website may be “affiliate links,” which means that if you click a link and make a purchase, Ealing Top Stitch may earn a commission — at no additional cost to you. These commissions help support our services and content but do not influence our objectivity or recommendations. We are not responsible for evaluating or guaranteeing the quality, accuracy, or reliability of any third-party services, content, or business practices. We do not accept liability for any actions, products, services, or content provided by third parties. You are encouraged to carefully review the terms, policies, and legal disclaimers of any third-party sites or services you visit through links on our Website.

In addition to all other terms outlined in this Agreement, you are strictly prohibited from using the Ealing Top Stitch website, services, or any related content for any of the following purposes: (a) For any unlawful purpose; (b) To solicit others to perform or participate in unlawful acts; (c) To violate any applicable laws, regulations, or local ordinances (including international, federal, provincial, or state rules); (d) To infringe upon intellectual property rights, whether ours or those of any third party; (e) To harass, abuse, defame, threaten, intimidate, slander, discriminate, or otherwise harm others on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) To submit false, misleading, or fraudulent information; (g) To upload or transmit viruses, malware, or malicious code that may affect the functionality of the Website, Services, third-party systems, or the Internet; (h) To engage in spamming, phishing, pharming, pretexting, crawling, scraping, or similar data extraction methods; (i) For any obscene, immoral, or offensive purpose; (j) To interfere with or bypass the security features of the Website, Services, third-party services, or broader web infrastructure. We reserve the right to immediately suspend or permanently terminate your access to the Website and Services if you engage in any activity that violates these prohibited uses, with or without notice.

“Intellectual Property Rights” refers to all current and future rights granted under statute, common law, or equity in relation to copyright, trademarks, designs, patents, inventions, trade dress, goodwill, and the right to bring actions for passing off — whether registered or unregistered — including all applications, rights of priority, and similar protections that may exist now or in the future, worldwide. This Agreement does not grant or transfer to you any ownership or interest in any intellectual property owned by Ealing Top Stitch or any third parties. All rights, title, and interest in such property shall remain solely with Ealing Top Stitch (or its respective licensors). All trademarks, service marks, graphics, and logos displayed or used on the Website and within the Services are either registered or unregistered trademarks of Ealing Top Stitch or are used under license. Any other third-party trademarks, service marks, graphics, or logos referenced or displayed remain the property of their respective owners. Your use of the Website and Services does not grant you any license, right, or permission to reproduce, modify, distribute, or otherwise use any of Ealing Top Stitch's or third parties’ intellectual property, unless expressly permitted in writing.

To the fullest extent permitted by applicable law, Ealing Top Stitch, its affiliates, directors, officers, employees, agents, suppliers, or licensors shall not be liable to you or any third party for any indirect, incidental, special, punitive, consequential, or exemplary damages of any kind. This includes — without limitation — damages for lost profits, lost revenue, lost sales, loss of goodwill, business interruption, loss of anticipated savings, loss of data, or loss of business opportunity, arising out of or related to your use or inability to use the Website or Services, whether under contract, tort, negligence, breach of statutory duty, or otherwise, even if we have been advised of the possibility of such damages or such damages were reasonably foreseeable. To the maximum extent permitted by law, the total aggregate liability of Ealing Top Stitch and its affiliates, officers, employees, agents, suppliers, and licensors in connection with the Services shall not exceed the greater of one British pound sterling (£1) or the total amount you have paid to Ealing Top Stitch in the one (1) month period immediately preceding the event giving rise to the claim. These limitations apply even if a remedy fails of its essential purpose.

You agree to indemnify, defend, and hold Ealing Top Stitch, along with its affiliates, directors, officers, employees, agents, suppliers, and licensors, harmless from and against any and all claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or related to: your use or misuse of the Website and Services, any Content you submit, upload, or share through the platform, your violation of this Agreement, or any willful misconduct or unlawful acts carried out by you. This indemnity obligation applies to any third-party claims, demands, disputes, or actions made against Ealing Top Stitch as a result of your conduct or contributions on the platform.

All rights and restrictions set forth in this Agreement shall be effective and enforceable only to the extent that they comply with applicable laws. It is the intention of the parties that this Agreement be interpreted and applied in a manner that renders it valid and enforceable to the fullest extent permitted by law. If any provision — or part of a provision — of this Agreement is found to be unlawful, invalid, or unenforceable by a court or other authority of competent jurisdiction, such provision shall be modified or limited to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, that specific part shall be deemed severed from the Agreement. In either case, all remaining provisions shall remain in full force and effect and shall continue to constitute a legally binding agreement between you and Ealing Top Stitch.

The formation, interpretation, and enforcement of this Agreement — and any disputes arising from or in connection with it — shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. You agree that the exclusive jurisdiction and venue for any legal action or proceeding relating to this Agreement shall be the courts located in England, and you hereby irrevocably submit to the personal jurisdiction of such courts. You expressly waive any right to a jury trial in any legal proceeding related to this Agreement. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement or any transactions carried out under it.

Ealing Top Stitch reserves the right to modify or update this Agreement — including any terms related to the Website or Services — at any time, at our sole discretion. When changes are made, we will revise the "Last Updated" date at the bottom of this page. We may also notify you through other means, such as by email or via notices on the Website, depending on the nature and significance of the changes. Unless stated otherwise, all modifications will become effective immediately upon being posted on the Website. Your continued use of the Website and Services following the posting of the revised Agreement will constitute your acceptance of the updated terms. We encourage you to review this Agreement periodically to stay informed about any changes.

By accessing and using the Ealing Top Stitch Website and Services, you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions of this Agreement. If you do not agree to comply with these terms, you are not authorized to access or use the Website or any related Services.

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

Website: https://www.ealingtopstitch.com/terms

Email: info@ealingtopstitch.co.uk

Mailing Address: Ealing Top Stitch 174 South Ealing Road London, W5 4QL United Kingdom

This document was last updated on 2 July 2025.