Privacy Policy

We respect your privacy and are committed to protecting it by complying with this privacy policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide ("Personal Information") on the https://www.ealingtopstitch.com website ("Website" or "Service") and any of its related products and services (collectively, "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information.This Policy is a legally binding agreement between you ("User", "you" or "your") and Ealing Top Stitch ("we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

Automatically collected information: IP address, browser type, operating system, referring URLs, pages visited, device information, and other technical usage statistics.Information you provide directly: Name, email address, phone number, billing and shipping address, payment information, and any other details submitted through forms, purchases, bookings, or contact methods.Information from third parties: Demographic data, device information, behavioural data, or location data from services like analytics providers or social media platforms.

We use the collected information for:

Processing orders and payments

Managing user accounts

Responding to enquiries and providing support

Sending transactional and promotional communications

Personalising the user experience

Improving Website functionality

Complying with legal obligations

We process your information based on:

Your consent

Performance of a contract

Compliance with legal obligations

Our legitimate business interests

Payments are handled via third-party Payment Processors. All payment data is securely transmitted and encrypted. We do not store payment details on our servers.

We use cookies and similar technologies for analytics, security, and personalization. Users can modify cookie preferences in browser settings. See our [Cookie Policy] for full details.

We share data only with:

Service providers performing functions on our behalf (e.g., hosting, analytics, customer service)

Regulatory bodies if legally required

During a merger, acquisition, or asset sale

We do not sell or rent your data.

We retain data only as long as necessary to fulfill purposes outlined in this Policy, unless a longer retention period is required by law (up to a maximum of 120 months).

Your data may be transferred and processed outside the UK or EU. All such transfers are protected by appropriate safeguards under GDPR.

Under GDPR and CCPA, you have the right to:

Access your data

Rectify incorrect or incomplete data

Delete your dataRestrict or object to processing

Port your data to another provider

Withdraw consent at any time

You can exercise these rights by contacting us.

We do not knowingly collect data from individuals under 18. If you believe a minor has provided data, please contact us to request deletion.

We implement industry-standard safeguards, including SSL encryption, server hardening, and limited access protocols. However, no system is 100% secure. Users are responsible for securing their own devices and login information.

If a breach occurs, we will notify affected users and authorities when required by law. We will take all reasonable steps to mitigate the impact.

We may send you service-related and marketing emails. You can unsubscribe anytime. Push notifications are opt-in and can be disabled via your device settings.

Some links may be affiliate links. We may use non-personally identifiable data for advertising and analytics purposes.

Our Website may include social plugins (e.g., Facebook Like button). These features may collect your IP address and set a cookie. They are governed by the privacy policies of their respective platforms.

We are not responsible for the privacy practices of third-party websites linked from our Website. We encourage you to read their privacy polici

We may update this Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Website after changes means you accept the updated Policy.

If you have questions about this Policy or wish to exercise your rights, contact us:

Website: https://www.ealingtopstitch.com/contact

Email: info@ealingtopstitch.co.uk

Address: Ealing Top Stitch, 174 South Ealing Road, London, W5 4QL, United Kingdom

Last updated: 2 July 2025